Refund & Cancellation Policy

Overview

At Youth Music HQ Private Limited (operating as BeatSwap), we strive to provide high-quality music content and excellent customer service. This Refund & Cancellation Policy outlines the circumstances under which refunds may be granted and the process for requesting them.

Last Updated: October 14, 2025

General Refund Policy

Important: Due to the digital nature of our products, all sales are generally final. However, we may consider refunds in specific circumstances outlined below.

Refunds May Be Considered For:

Technical Issues: If you are unable to download or access your purchased content due to technical problems on our platform
Duplicate Purchases: If you accidentally purchase the same beat/license multiple times
Unauthorized Transactions: If your payment method was used without your authorization
Product Misrepresentation: If the purchased content significantly differs from what was advertised
Platform Errors: If there was a system error that resulted in an incorrect charge

Refunds Will NOT Be Granted For:

Change of mind or buyer's remorse
Failure to read product descriptions or license terms before purchase
Inability to use the content for your intended purpose
Content that doesn't match your creative vision or expectations
Issues with third-party software or hardware
Content that has been downloaded and used
Refunds requested more than 7 days after purchase

Refund Request Process

Step 1: Contact Support

Email us at support@beatswap.com with the subject line "Refund Request" within 7 days of your purchase.

Step 2: Provide Information

Include the following information in your email:

Order number or transaction ID
Date of purchase
Product name and license type
Reason for refund request
Any relevant screenshots or documentation

Step 3: Review Process

Our support team will review your request within 2-3 business days and respond with our decision. We may request additional information if needed.

Step 4: Refund Processing

If approved, refunds will be processed within 5-10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

Cancellation Policy

Order Cancellation

You may cancel an order before payment is processed. Once payment is completed and content is delivered, cancellation is not possible, but you may request a refund following our refund policy.

Account Cancellation

You may cancel your BeatSwap account at any time by contacting support. Account cancellation does not automatically result in refunds for previous purchases.

License-Specific Refund Terms

Non-Exclusive Licenses

Refunds for non-exclusive licenses are generally not available once the content has been downloaded, as the beat remains available for purchase by other users.

Exclusive Licenses

Exclusive licenses may be eligible for refunds within 24 hours of purchase if the content has not been downloaded and no other user has expressed interest in the same beat.

Payment Method Refunds

Credit/Debit Cards

Refunds will be credited back to your original payment method within 5-10 business days.

Digital Wallets

Refunds to digital wallets (PayPal, etc.) typically take 3-5 business days.

Bank Transfers

Bank transfer refunds may take 7-14 business days depending on your bank's processing time.

Dispute Resolution

If you are not satisfied with our refund decision, you may:

Request a second review by our management team
Contact your payment provider to dispute the charge (if applicable)
Seek resolution through consumer protection agencies in your jurisdiction

Contact Information

For refund requests or questions about this policy, please contact us:

Email: support@beatswap.com
Subject Line: "Refund Request - [Your Order Number]"
Response Time: 2-3 business days
Address: Kingston Tower, Mumbai, Maharashtra, India

Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be posted on this page with an updated "Last Modified" date. Continued use of our platform after changes constitutes acceptance of the updated policy.